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Customer Service




Customer Service

Return Policy 

All custom orders may be returned for STORE CREDIT ONLY.

We cannot cancel a custom order for a refund after it is placed and in production. Items generally go into production one day after being ordered.

Other purchases may be returned if unworn and in as new condition within 7 days of receiving your order for a full refund, minus shipping.

If for any reason an item does not work out for you after 7 days, your purchase may be returned if unworn and in as new condition within 21 days of receiving your order for STORE CREDIT ONLY.

Store Credit never expires.

If you received a damaged or defective item, please email sales@haniabyanyacole.com as soon as possible with your order number and a photo of the garment.

 

YARN
Unused yarn may be returned for store credit within 14 days if unopened and in original condition. When HANIA by Anya Cole has received your yarn we will send a notice of store credit. Return shipping costs must be paid by the customer. If yarn arrives damaged please contact us directly.

Send all returns to
HANIA by Anya Cole
16 West 56th Street, Floor 4
New York, NY 10019 USA
attn: Returns

Please be sure to include
Your name
Your shipping address
Your email address
Your receipt

Please note that HANIA by Anya Cole cannot be responsible for packages shipped to us.

Shipping
HANIA by Anya Cole charges a flat shipping rate on yarn of $10 per shipment within the United States. All custom made pieces are shipped free of charge.

Care Instructions
Hand wash or machine wash on delicate or hand wash cycle using a half cap of baby shampoo. Tumble dry on Low for 20 minutes, remove from dryer and lay flat to finish drying.

Please contact care@haniabyanyacole.com with questions on any HANIA by Anya Cole piece.