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Customer Service

Customer Service

Care Instructions.

Hand wash or machine wash on delicate or hand wash cycle using a half cap of baby shampoo. Tumble dry on Low for 20 minutes, remove from dryer and lay flat

to finish drying.

To refresh tumble dry on low for 5 to 10 minutes.

Please contact care@haniabyanyacole.com with questions on any HANIA by Anya Cole piece.


We believe that no Hand Knit piece from HANIA by Anya Cole should ever end up in a landfill or the back of your closet, and that it is our responsibly to help them

last a lifetime. That starts with impeccable craftsmanship and continues with our commitment to make any repairs during the lifetime of your garment. Items with

small snags, moth holes, tears, etc. can be sent back to our studio anytime to be repaired free of charge. Larger modifications or repairs may incur a charge

depending on yarn and labor involved.  

Contact care@haniabyanyacole.com for more information.

Return Policy 

All pieces are made to order and may be returned for STORE CREDIT ONLY.

We cannot cancel an order for a refund after it is placed and in production. Items generally go into production within 48 hours of being ordered.

If for any reason an item does not work out for you within 7 days of being recieved, your purchase may be returned if unworn and in as new condition


Store Credit never expires.

If you received a damaged or defective item, please email sales@haniabyanyacole.com as soon as possible with your order number and a photo of the garment.

Send all returns to:
HANIA by Anya Cole
16 West 56th Street, Floor 4
New York, NY 10019 USA
attn: Returns

Please be sure to include
Your name
Your shipping address
Your email address
Your receipt

Please note that HANIA by Anya Cole cannot be responsible for packages shipped to us.


HANIA by Anya Cole ships via UPS Ground. Shipping is commplimentary for made to order pieces.